MB
Marinda B
1 reviews | Active since Nov 2023
28 Nov 2023, 17:46
Home-connect BAD SERVICE!!!!
VERY BAD SERVICE!!! Im struggling with this company since i've joined them. First they duplicate my account and every month deduct twice.When i phone them they say they will fix it.now it's 3 months later and still not fixed.Now my wi-fi is off when you phone them they say they are still looking for the fault.and today is day 4.think twice before you join them.
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Replies (2)
Home-Connect's replyOfficial
28 Nov 2023, 17:59Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply28 Nov 2023, 17:59
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
MB
Marinda B's updateReviewer Update
29 Nov 2023, 11:35Good day.Yet another day without wifi.or any feedback or what so ever.and then you expect me to pay you tomorrow for NO service from you guys.how can you say you still looking why my wifi is off if you don't communicate or look of what is happening.I thought you said your senior service agent will contact me.but still nothing.CAN YOU PLZ TELL ME IF THIS MATTER WILL BE FIXED TODAY OTHERWISE CANCEL MY " SERVICE" WITH YOU.I RATHER GO BACK TO MY OLD WIFI CONNECTION NEVER HAD A PROBLEM WITH THEM.WILL NEVER RECOMMEND SOMEBODY TO HOME-CONNECT
MB
Marinda B's update29 Nov 2023, 11:35
Reviewer Update
Good day.Yet another day without wifi.or any feedback or what so ever.and then you expect me to pay you tomorrow for NO service from you guys.how can you say you still looking why my wifi is off if you don't communicate or look of what is happening.I thought you said your senior service agent will contact me.but still nothing.CAN YOU PLZ TELL ME IF THIS MATTER WILL BE FIXED TODAY OTHERWISE CANCEL MY " SERVICE" WITH YOU.I RATHER GO BACK TO MY OLD WIFI CONNECTION NEVER HAD A PROBLEM WITH THEM.WILL NEVER RECOMMEND SOMEBODY TO HOME-CONNECT