Home-connect Bad ISP of the Year

Hi everyone its Andries Strydom here, i had a porblem with Home-connect from the 1 April 2020, i requested a new rooter and they sent me a blown mirco-teck rooter , at first i didnt complain but log a query with no response. Then i ask for a Firbe upraged with they delayed from 1 April to 16 April , then i got the message your service was upgrade but it was not speed stayed the same , i created a query with a speed test and no responce , on the 23rd of April just after 8h20 pm ,i called in and reported the problem ,they said they will log it but when i spoke to the Link Africa the fibre provider the following morning @ 7h40 , they said they were not aware of the ticket logged , and he said he will log it for me , and he told me they logged it 5min before him, then the fibre was restore only on the 24 April @ 4h30 pm , i lost R74050 due to the lock down i rent servers out to companies, when i request how this will be resolved i was told they will let me know this was the 27 April 2020 , and 1 week prior to this they removed my static IP and gave me a new one , when i inquired they said the IP was Obsolete but i paid for it and had to pay web devs to change the website so the clients can login to the new address and still no Feed Back from them. I was told they were a Good ISP but they are Money Hungry only as they Debit my account for the New Line Speed with i dont even have and i will never see my money again as No one is reponding to you