Home-Connect as an ISP are fast asleep and useless.

Since joining Home-Connect ISP, I have to date not received a single "pro-active" call, sms, email or WhatsApp. Every time my service goes down, I have to log calls and sometimes log multiple calls before someone in "The Home Connect NOC" - If such a operations centre even exists, My latest issue I was down for 3 days, and I work from home (or tried to). The patter is as follows: 1. My service goes down completely. 2. I use my backup ****le to log a call with Home-Connect. 3. Home-Connect wake up from their slumber a day, or two, or sometimes even three, after the matter and phone me and ask a STUPID question! "Is your service still down sir." If their technician just did a quick check BEFORE phoning me he could answer his own question! 4. Most calls I log I get a mail days after my service was restored asking the stupid question. (are you up again?) 5. I have been with at least 6 ISP's over the years and Home-Connect are truly fast asleep. They can never tell you something you don't already know. The MOST frustrating ISP by far.