Home Connect are ******

People, do NOT use Home conect as your ISP. They are bunch pf ******. We have been with them for 4 years. First of Nov we moved to a new home. We contacted them 3 weeks prior to moving. They told us to do a change of address application. We moved into new house and in the 6th of Nov, we completed to application for change of address. On the 1st of December Homeconnect took our Normal monthly fee and an extra R650. When we called to query the amount, we got told that when we move, we are new clients and therefore, our old contract was cancelled and the R650 is the pro-rata for the notification month. I told them I did not cancell my contract, just changed address, but they just say, that is how they operate, I just have to pay. On Friday, 8 Dec my wife spoke to someone at Homeconnect, telling her that we want the R650 back, as we dis pay our monthly installment and dont feel ots fair to pay extra. She told my wife she has to speak to legal, to which my wife said no, why must we get in legal confrontation about them stelaing our money. The lady then said, she will pay back the whole amount (the monthly installment AND the extra they added). This afternoon, I saw an email that they send me yesterday (Saturday 9th) telling me that I am inarrears with R1450 and need to pay by the 9th of Dec (the same day the email was sent) or my services will be suspended. Geuss what, 30 minutes later, my internet is down, and Homeconnect has stopped our service. So they expect us to pay within 12 hours after they paid back the money, after they paid back the monthly installment although we askes them to inly pay back the extra fee they deducted. HomeConnect, you are pathetic and if you do not get my internet going before 12 in the 11th of Dec 2023, my contract with you is null-and -void and I will be going to another ISP. And olease sont dare charge me a penalty for cancelling a contract, as I am not the one who broke the agreement. You are in breach of contract, so please, dont dare to try and get more money from me...