DL
Dewald L
1 reviews | Active since Jul 2012
08 Feb 2023, 10:50
Home Connect and Zoom Fibre arbitrary price increase
One day after I started the Home Connect (Zoom Fibre) service at R298 per month, I was notified that the fee would increase to R368 the next month. If I want to cancel the service before 12 months I will incur the recovery fees for the installation/activation of the fibre line. Their website shows a recovery fee of R2033. The service provider arbitrarily increases the fee whilst you are locked in for 12 months.
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Home-Connect's replyOfficial
08 Feb 2023, 10:54Dear Dewald, thank you for your feedback. Unfortunately, the price increase is iniated by Zoom and it affects all ISP’s. We at Home-Connect have tried to keep the increase as minimal as possible. We still try to keep our pricing as competitive as possible. We have requested an agent to assist further with your query.
Home-Connect's reply08 Feb 2023, 10:54
Official
Dear Dewald, thank you for your feedback. Unfortunately, the price increase is iniated by Zoom and it affects all ISP’s. We at Home-Connect have tried to keep the increase as minimal as possible. We still try to keep our pricing as competitive as possible. We have requested an agent to assist further with your query.