DS
Dee S
1 reviews | Active since Feb 2019
15 Feb 2019, 18:44
Home-Connect and Vumatel No Fibre service
For 2 days we have had no fibre. Home-Connect is our ISP and they cant get Vumatel to fix the issue they caused. Vumatel responds saying the line is fine even though Home-Connect say it is a cross patch? We pay Home-Connect over R1000 a month and there is no sense of urgency. The only response we get from Home-Connect is that a ticket has been opened with Vumatel. Nothing actually happens! Very disappointed.
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Replies (2)
Home-Connect's replyOfficial
15 Feb 2019, 18:48Good evening please can you confirm the account name or number so we can investigate and get back to you
Home-Connect's reply15 Feb 2019, 18:48
Official
Good evening please can you confirm the account name or number so we can investigate and get back to you
DS
Dee S's updateReviewer Update
15 Feb 2019, 20:20Ticket number ISP-65805
Are you going to come back to me again saying that you have a 5 day SLA with Vumatel and expect me to find that acceptable?
So much for treating customers fairly, if I'm paying but have no service.
DS
Dee S's update15 Feb 2019, 20:20
Reviewer Update
Ticket number ISP-65805
Are you going to come back to me again saying that you have a 5 day SLA with Vumatel and expect me to find that acceptable?
So much for treating customers fairly, if I'm paying but have no service.