Home-Connect and Vumatel i need answers!!!

My internet connection has been down from the 11th of Jan. I have contacted Home Connect a couple of times and seems they themselves dont know why i do not have internet connection. They assume its Vumatel issue and Vumtel doesnt seem to know what is happening. This is not suppose to be rocket science. And at the end of the day Home connect will expect me to pay full monthly amount for internet i dont have. I am stuck now! Tired of sending emails. I cannot even signup for another provider!