Home Connect and Vumatel can’t get it right

For several years I have been complaining to Home Connect and Vumatel about my terrible signal - I pay for a solid 200mbps up and down and yesterday during the streaming of the Boks playing at Eden park my TV kept putting up a title saying poor connectivity. This is an ongoing problem and Vumatel after my last complaint to Home Connect obviously had done nothing (eg the game yesterday) and sent me a message saying they had closed the ticket because they had fixed the problem - so much BS!!!