Home-Connect and Vuma Reach, worse service ever.

I am getting gat vol with Home-Connect and Vuma Reach, they decided to change their payment system and now we have to suffer, I was told to pay at Pick n Pay and my service will be restored same day, this is the 3rd day now and I still do not have internet, my daughter is in Matric and she can't do her assignments, this is extremely frustrating.