Home connect and internet services down with out resolving the problem to stay away

Item: Home-Connect
Rating: 1
Author: ettiene J

S*** S*** Two.of many tickets to resolve an ongoing Service has been going down intermittently for the last 24 hours and getting worse tonthe point of 5 days per week over the last 4 weeks. It is now as much as every 5 minutes, I have change routers, power supplies and cables. With no Improvement. Home connect ides to resolve the issue is to have you reset routes and log in details and then hand you over to Vumatel , with a not our problem it's their issue

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SUPPORT TICKET Recent Tickets Ticket DownIn progress SubjectService down QueryService has been going down intermittent ly for the last 24 hours and getting worse. It is now as much as every 5 minutes, I have change routers, power supplies and cables. With no QueryService has been going down intermittent ly for the last 24 hours and getting worse. It is now as much as every 5 minutes, I have change routers, power supplies and cables. With no Improvement. ***

Helpful (0)

Replies (2)

Home-Connect's replyOfficial

24 Oct 2023, 11:21

Dear Etienne, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards

Home-Connect's reply24 Oct 2023, 11:21

Official

ettiene J's updateReviewer Update

26 Oct 2023, 09:37

How is it that when i log a call on the HC help desk it takes 4-5 hours for a reply, but log a call on Hello peter you get a snr service agent to call you back in less that 30 minutes? Any way a new router was supp**** and delivered yesterday. Will know over the next few weeks if this problem has now been resolved once and for all

ettiene J's update26 Oct 2023, 09:37

Reviewer Update