Home Connect and Fibre !

I app**** for fibre round about April/May with Home Connect. The application was approved, we then waited about 7 weeks for Frog foot to call to make an arrangement to do the installation. We never received the call. I cancelled the application with Home Connect on the 14th of June and they still have not gotten back to me that this has been cancelled. I have mailed them numerus times, specifically the lady that helped me when this all started, Michaela and she has ignored my mails since the 14th of June. Everyone is quick to want to help you, but when it comes to actually doing something NO ONE can make the effort to actually assist.