Home Connect after hours Whatsapp technical assistance BOT

I have had an issue with my fibre line , and although service is good and relatively stable, the line does go off now and again, and normally that wouldn't have been a problem as i used to phone them even after 17H00 and a technician would gladly assist and the problem would be done with. Home connect used to have technicians on standby until 20H00 on weekdays for technical assistance or issues, and for this reason i have signed up with them, as for me it shows going the extra mile for their customers.

As of recently I have noticed that, should you have a problem after hours you are not given the option to speak with a technician, but rather FORCED to chat with a whatsapp text chatbot.

Recently I have had a problem with my line and low and behold it was after 17H00... and once again i was forced to use the whatsapp line.

its been 30 minutes with no answer from them other than: "Thank you for contacting Home Connect, you are chatting to M*****. How can I be of assistance?"

To which my reply was: "Yes, can someone please phone me and talk to me like a human being regarding my line?"

bare in mind , by this time I was already annoyed with the fact that i once again need to type on whatsapp for assistance.

Yes till this date i am still waiting on a reply and assistance with my inquiry.

Home connect, just because technology is there, doesnt mean it should be used, especially on a whatsapp, it impersonal and unprofessional towards your clients.