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Dean H

1 reviews | Active since Jun 2019

10 Apr 2024, 10:09

Home-connect-AfriHost: DONT BUY!

ZERO Star Service to match the hap-hazard internet down time we experience. Home Connect customer at least or about 3 years now. First year was great, got the internet we paid for and the customer service was good. But it has been downhill since then. We are down quite regularly now. Most recent at time of writing: no internet for three days: sent 4 call-me-back messages, 1 whatsapp chat, 3 emails and all in all NOT ONE RESPONSE. Automated responses: High call volume; leave messages; YOU DONT GET TO SPEAK TO ANYBODY!! This morning (10 April) STILL NO RESPONSE. Do NOT sign up with them you will regret it. Their customer service is always having issues, are rude, and dont know what they are talking about. Since AFRIHOST have taken over service is shocking.

0
Replies (3)
Home-Connect
Home-Connect's reply10 Apr 2024, 10:10
Official
 Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist. 
DH
Dean H's update12 Apr 2024, 07:46
Reviewer Update
Again, Zero Star Service. Shortly after posting previous message Phumulele from 'Escalations' Division called with promise to call me back (11 Apr) to resolve issue. it is now 12 April and no response. I called their customer service last night (11 Apr) of my own volition to try resolve. After at least 2 hours on call without wifi, Dinize (Tech Dept) resolved issue (accessing Router remotely.) Up and working for approx. 2 hours the line went down again. They will not release me from contract to get a FUNCTIONING ISP. I HAVE TO wait until May end. AM I NOW PAYING YOU FOR THIS TIME WITHOUT SERVICE??? Both Richard and Phumulele are full of assurances but are miserably and utterly USELES. CAN SOMEBODY THERE PLEASE ASSIST ME. 5 DAYS WITHOUT VINTERNET. IS THIS ACCEPTABLE????
DH
Dean H's update12 Apr 2024, 12:02
Reviewer Update
IS THIS ACCEPTABLE????