Home-Connect: A Useless Service Provider

I am extremely dissatisfied with Home-Connect as my internet service provider. Firstly, they have increased my monthly payment to R608, but the internet speed I receive for the supposed 50 Mbps upload and download is far from satisfactory. Whenever I call their consultants regarding this issue, they simply blame my devices, such as my smart TV and laptop, for the problems.

Secondly, Home-Connect has a habit of cutting off my service for late payments, but even when I make the payment on time, they fail to allocate the funds properly. I made my payment on May 31st at 16:00 and even sent proof of payment via WhatsApp at the same time. However, it is now June 3rd, 11:05, and my account is still suspended. I have been calling them since 9 am, but there has been no answer. To make matters worse, they are completely unresponsive to the email I sent and have ignored my WhatsApp messages as well.

Considering the lack of reliability, poor customer service, and the frustration I have experienced, I have decided to search for another service provider. It is clear that Home-Connect is a complete waste of money.