Home Connect - a bunch of *******!

The absolute worst experience with this excuse for a service provider. My card expired at the end of July and I was a bit late to update it. When I eventually signed in to do this on 26/07/24, their system had issues taking payment. This went on for five days of their agents asking me to call back and try again later. There was never any ownership to update me when the issue had been resolved. Finally payment was done on 31/07/24 but the service was not restored. I went through days of dealing with ******** agents. Finally a representative figured that the money went into their Home Connect account, rather than to Vumatel, although there is only one way to make a payment on their website, which I’d done for over a year, in the past, before switching to an auto debit option. The agent then advised to terminate the service and start a new one which would activate immediately, and she would then assist with a refund on the original charge,”. We started a new account, the service was restored and the agent then disconnected the call. I called back in and spoke with agents Phumethgo and Edmond who refused to help. Unlike other ISPs calling them is at the customer’s cost. I’d spent over R3000 in calls and supplemental data for my family, in the interim. I received a text message to email escalations since I’d made countless calls to them. I did reach out to the escalations team, where Rhulani had requested proof of payment - which I had sent in over six times. I had emailed the escalations team numerous times since then, and here, again, they’ve started ignoring my requests for MY MONEY. It’s now been over a month where Home Connect has received 2 payments for one service, and they continue to be dishonest, no one is willing to take accountability and refund the money is due to me. Extremely horrified. None of their staff display integrity.