Home-Connect

I would like to write a review about Home-Connect. I am happy with the service I received from Bruno @ sales, but is quite frustrating with the "installation", or should I say "no installation". The cable was here when we moved in. To be honest the installation of the cable is very messy and in the garage, which makes it unsafe when something goes wrong at night with the connection, and you must go out to the garage to try and find out why you lost connection. Connection is also not so great. Must walk several times a day to the garage for connection. When it rains, the system is getting wet. So does my UPS I bought for back up for the router when there is loadshedding. The technician who came to install the little black box even told me to report the installation as it is not according to their standards. The wire coming into our premises from outside is open, the casing is broken. Will Home-Connect replace my UPS with another one (Same make and model), if it stop working due to getting wet? First of all, you advertise when you apply for a fibre network you get free installation. Well I never received the free installation. Whoever installed the cable that was here, did not do a good job. I am not happy at all. Now they want to charge me to move it into my home? Where is my free installation? False advertising? I have sent numerous photos of the poor installation, and how it is raining into the garage, but they just don't seem to care. Spoke to several customer care people. All of them promise to take it up with management and will get back to you. Two months has passed now, and still no call or mail. End of September 2022 I sent Home-Connect a notice. I told them in my email that I give them a months notice. I told them September's debit order for service for October will be the last deduction, unless they come and install a proper line. No form of communication received from them. End of October the debit order went through, and I returned it. Next day I received a call from a an agent. I told her my story and she also promised to get back to me. This week of 21 November I received an email that their accounts are going to hand me over. I rep**** on the mail and told them the story again and that I would like a Manager to phone me. This morning, 23 November another agent phones me. Same story, she is going to send an email to a Manager and will get back to us.

Oh and that back-up I referred to, yes that finally broke.