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Dear Sharon,Thank you for reaching out to us and sharing your positive experience with Silence Malefane. We are pleased to hear that he provided you with excellent customer service and demonstrated patience throughout your interaction. At Home-Connect, we strive to ensure that our customers receive the support they need, even if they are unfami**** with certain aspects. Our customer service team is dedicated to assisting you every step of the way and making sure that you have a pleasant and helpful experience.If you have any further questions or require any additional assistance, please do not hesitate to contact us. We are here to help.Thank you for choosing Home-Connect.Best regards,CleopatraHome-Connect Customer Service Advisor