His name is Kashmeel

Dear Thandaza, Thank you for reaching out to us and for your kind words.I apologize for the inconvenience you experienced with your internet being offline for the entire day. I understand how frustrating it can be to have a disruption in your service, and I'm glad to hear that Kashmeel was able to assist you and resolve the issue. At Home-Connect, we strive to provide reliable and uninterrupted internet service to our valued customers. Our technical team works diligently to ensure that any issues are addressed promptly and efficiently. I will make sure to pass along your appreciation to Kashmeel for his hard work and dedication in resolving your internet problem. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help and ensure that you have a seamless internet experience. Thank you once again for your kind feedback, and we appreciate your patience and understanding. Warm regards, Home-Connect Customer Service