High Speed, Low Reliability: Frustrating Experience with Home Connect

I have been a customer of Home Connect for the past couple of years, and while they offer a high-speed connection at a reasonable price point, my experience has recently taken a turn for the worse.

For the past few months, the service has been marred by constant outages. There have been numerous occasions when we were left without WiFi for days. While I understand that occasional technical issues are inevitable, the frequency and duration of these outages have become unacceptable.

One of the most frustrating aspects of dealing with Home Connect has been their communication, or rather the lack thereof. They are notoriously slow to inform customers about ongoing issues. Often, an occasional SMS is sent after the fact, providing little to no timely information. Calling their landline for updates is an exercise in futility, as the responses are always generic and unhelpful.

As I write this, I have given notice to cancel my contract. To anyone considering Home Connect, I pose this question: how much do you value high-speed connectivity at a good price if it comes with unreliable service? For me, the constant disruptions and poor communication have outweighed the benefits.

Think carefully before committing, as consistent and reliable internet is essential in today's world.