High prices and low service!

It's now Sunday and I've had no internet since Friday morning. After reporting this on Friday and following up on Saturday I received this message "Kindly note ticket *** is still in progress, currently pending tech arrival to your property, please be advised the standard SLA for a full resolution is between 24-72 business hours, this excludes weekends." However on Saturday I received a message "Dear valued client, We are currently experiencing connectivity problems in Randburg /Ferndale due to a possible network outage on 24 October 2026. Our Provider Vumatel is currently working on resolving the issue. Apologies for the inconvenience caused.-Home Connect System. Just a few observations. In SA we pay amongst the highest prices in the world for Internet but get pathetic third-world support. Why on Friday are you sending a technician and on Saturday experiencing a Vuma "possible network outage" it is not possible, it is! Clearly the right hand doesn't know what the left hand is doing.