Hidden Costs - ****py after Sales Services and equipment ( !!!!!Watch out .....!!!! )

I really though Home-Connect was different, moving from Vox to Home-Connect, but its all the same, no communication to the client not is the Team internally talking to each other. here is the list of problems.

1. Extra Fibre - Hidden cost around extra fibre that is required, Home-Connect advertise free installation and activation and free router, there is "No" specific mention of the extra hidden cost ( On application or T&C's) around beyond 30m that Frogfoot will supply, been emailing Henry, apparently he escalated like 3 times already, but NOBODY, NOBODY phoned or communicated to me around this, its like NOBODY wants to take responsibility for this.

2. When I app****, spoke to Marvin on online chat - asked what router I will receive, he communicated because I have the "Ultimate" package, I will receive the AC9. I received an AC6, which is not a problem for me but the device is useless. When more that 15 devices, LAN or WLAN connects to the device the device becomes unresponsive and is totally useless. I had to put back my Archer D2 to restore connectivity too all devices.

I logged a ticket 113022 with Ray on online Chat for the above, nobody after 48 hours has contacted me, and after speaking to Marvin again and receiving a confirmation email, he assured me its has been escalated. Spoke to Boipelo, he opinion is because I am on 50Mb I will receive AC6, but the technical part of the ****py router I must speak to Technical support even after I logged a call.

3. Don't try to log a support call on the portal, my ticket is still open with NO feedback what so eve. on it, even though I had to phone to get it resolved.

Waiting for her Manager Chris to phone me regarding the issues above. I was promised within an hour I will be contacted, no phone call yet.