Hi , I contacted the help desk and was assisted by Rea

Dear Jacobus, Thank you for reaching out to us and for your kind words about the assistance you received from Rea. We are thrilled to hear that you had a great and friendly experience with our help desk. At Home-Connect, we strive to provide exceptional customer service and we are delighted to know that Rea was able to offer you the assistance you needed. We will make sure to pass along your positive feedback to Rea and recognize her for her outstanding support. If you have any further questions or need assistance with anything else, please don't hesitate to let us know.