Hendrieta the agent ...

Dear Simone, thank you for reaching out to us and sharing your feedback. I apologize if you have had a negative experience with Home-Cannect's services lately. We strive to provide excellent service to all our customers, and it is disheartening to hear that we have not met your expectations. I'm glad to hear that Hendrieta, one of our agents, provided you with amazing assistance. We value our team members and appreciate their efforts in delivering exceptional customer service. However, I understand that one positive experience may not compensate for any past or ongoing issues you may have encountered. Kindly note an agent will be inContact shortly to assist.