RS
Riaan S
1 reviews | Active since Feb 2022
27 Feb 2022, 20:01
Help required to cancel fibre service
I’ve cancelled my service with them due to relocation I’ve send a mail to their billing apartment and they do not respond. I’ve logged a ticket on the app once again they do not respond. If you call them they can not assist and refer you to the app to cancel your subscription that also don’t allow you to cancel. Now out of the blue you receive a mail stating if you doing pay them legal action will be taken. Really they not helpful to assist.
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Replies (2)
Home-Connect's replyOfficial
28 Feb 2022, 08:02 Dear Riaan,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply28 Feb 2022, 08:02
Official
Dear Riaan,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
RS
Riaan S's updateReviewer Update
01 Mar 2022, 10:23Still waiting on the call as promised….
RS
Riaan S's update01 Mar 2022, 10:23
Reviewer Update
Still waiting on the call as promised….