1 reviews | Active since May 2011
Help Desk staff is clueless
I paying for 20/20 package. So I am expecting at least a download speed of 16-18 and upload speed of 16-18. But currently I am downloading a 54GB file at a rate of 1.8 Mbps. This is so frustrating that I decided to log a call with the help desk. Then a lady from the help desk calls me to inform me that everything is working as it should, because since I am using WiFi and not the LAN cable I can expect 1.8 Mbps download speed. Where do you sources these clowns from? Does your help desk not know that getting 1.8 Mbps speed on a 20/20 package is unacceptable? Please cancel my contract as Home-Connect is a joke
Good Day, Please can you send your Account number or the name the account is in so we can please investigate and get back to you.
Good Day, Please can you send your Account number or the name the account is in so we can please investigate and get back to you.
Thank you, will get back to you .
Thank you, will get back to you .
Please can you send your account number I am not managing to get the details from that BA number or your full name and surname
Please can you send your account number I am not managing to get the details from that BA number or your full name and surname
Thank You
Thank You
Good Evening, I will advise operations to cancel.
Good Evening, I will advise operations to cancel.
Our General Manager would like to call and speak to you tomorrow, please advise a convenient time.
Our General Manager would like to call and speak to you tomorrow, please advise a convenient time.
Thank you for your response. Have a good evening.
Thank you for your response. Have a good evening.