Help

We have been trying to activate our internet connection for the past 6 days without any success. We have been in contact with the Help Line on various occasions. We either received the same answer every time that they will resolve the problem and phone us back within 30 minutes, which they never did, or we were cut of whilst holding on for a considerable time. I have now been informed that according to their manager the problem is not with them but with Vuma Tell. Every time we phoned them they said that the problem was an error on their side. I furthermore send an email to the escalation department, all I received back was an acknowledgment of receipt of my email. i honestly don’t know who to contact to assist me with this problem.