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SHANE S
1 reviews | Active since Jun 2024
12 Jun 2024, 11:38
held Hostage By Home-Connect
I want to cancel my month to month contract with them. when you call them you ask to cancel and they cant help because you need to cancel on their portal and accept their terms and conditions which is a months calendar notice period.
what is the use of having a month to month contract them when they going to try get extra money out of you for an extra month.
because all of this and their incompetence it is delaying my new service provider as they will not release my line. advise rather don't Use Home-connect as your service provider.
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Replies (2)
Home-Connect's replyOfficial
12 Jun 2024, 11:43Dear Shane, I understand your frustration with the cancellation process and the delay it's causing in switching to a new service provider. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply12 Jun 2024, 11:43
Official
Dear Shane, I understand your frustration with the cancellation process and the delay it's causing in switching to a new service provider. Kindly note an agent will be in contact shortly to assist.
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SHANE S's updateReviewer Update
13 Jun 2024, 14:19Seems Sibusiso doesn't want to talk to me with regards to the above as he was going to contact me. All that has happened is now my services have been suspended. When I tried to call and speak to him he is unavailable. How does a person stay with someone who can give a service.
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SHANE S's update13 Jun 2024, 14:19
Reviewer Update
Seems Sibusiso doesn't want to talk to me with regards to the above as he was going to contact me. All that has happened is now my services have been suspended. When I tried to call and speak to him he is unavailable. How does a person stay with someone who can give a service.