TW
Tracy W
1 reviews | Active since Jun 2022
10 Jun 2022, 16:46
Have to pay double when you move your service from one location to another. Disgusted!
Disgusted!
I am moving houses at the end of June and called them to move service to be ready by the 1st of July. I was told I need to cancel my service and re-apply. but it has to be a calendar months notice. So now i have to pay for JUNE AND JULY because i didnt give a calendar months notice AND pay for JULY AGAIN with the new installation!!!
Other companies just move the location and the contract keeps on going!! NOW I have to pay for the service TWICE just because I am moving!
They just want your money, and penalize you because the have to do extra work, I will NOT be recommending this service to ANYONE!
Helpful (0)
Replies (14)0
Replies (14)
Home-Connect's replyOfficial
10 Jun 2022, 16:49Dear Tracy,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect
Home-Connect's reply10 Jun 2022, 16:49
Official
Dear Tracy,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect
TW
Tracy W's updateReviewer Update
10 Jun 2022, 16:53What does it matter? You're going to tell me that it was in my contract and shrug your shoulders and say tough... why should I pay twice for just moving from one house to another! This is disgusting and greedy!! as soon as my contract ends i'm cancelling - and I cant even cancel now because you want to charge me a R3000 cancellation fee after being with you for two years!!!
TW
Tracy W's update10 Jun 2022, 16:53
Reviewer Update
What does it matter? You're going to tell me that it was in my contract and shrug your shoulders and say tough... why should I pay twice for just moving from one house to another! This is disgusting and greedy!! as soon as my contract ends i'm cancelling - and I cant even cancel now because you want to charge me a R3000 cancellation fee after being with you for two years!!!
Home-Connect's replyOfficial
10 Jun 2022, 16:54One of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect
Home-Connect's reply10 Jun 2022, 16:54
Official
One of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect
TW
Tracy W's updateReviewer Update
13 Jun 2022, 11:35Monday morning 11.35 and STILL no one has called me!!
TW
Tracy W's update13 Jun 2022, 11:35
Reviewer Update
Monday morning 11.35 and STILL no one has called me!!
Home-Connect's replyOfficial
13 Jun 2022, 11:45Good day Tracy,
Thank you for bringing this to our attention, a agent will contact you shortly.
Kind Regards
Home-Connect
Thank you for bringing this to our attention, a agent will contact you shortly.
Kind Regards
Home-Connect
Home-Connect's reply13 Jun 2022, 11:45
Official
Good day Tracy,
Thank you for bringing this to our attention, a agent will contact you shortly.
Kind Regards
Home-Connect
Thank you for bringing this to our attention, a agent will contact you shortly.
Kind Regards
Home-Connect
TW
Tracy W's updateReviewer Update
13 Jun 2022, 12:28Finally someone called and told me exactly what I mentioned above.
My options are :
1. Move to the new residence and be double debited for July
2. Cancel the service and pay a R3000 cancellation fee.
Where in the world does this make sense??
Now I can NEVER cancel my service because there will ALWAYS be a R3000 recovery fee!!!
So I have NO CHOICE but to pay the double debit for JULY!
(The consultant recommended I only activate the new service on 1st of August to avoid the double debit - but then I have no connection for a month!!)
I am at the point of just cancelling my debit order with the bank and getting my lawyer involved, this is ****************!!!
My options are :
1. Move to the new residence and be double debited for July
2. Cancel the service and pay a R3000 cancellation fee.
Where in the world does this make sense??
Now I can NEVER cancel my service because there will ALWAYS be a R3000 recovery fee!!!
So I have NO CHOICE but to pay the double debit for JULY!
(The consultant recommended I only activate the new service on 1st of August to avoid the double debit - but then I have no connection for a month!!)
I am at the point of just cancelling my debit order with the bank and getting my lawyer involved, this is ****************!!!
TW
Tracy W's update13 Jun 2022, 12:28
Reviewer Update
Finally someone called and told me exactly what I mentioned above.
My options are :
1. Move to the new residence and be double debited for July
2. Cancel the service and pay a R3000 cancellation fee.
Where in the world does this make sense??
Now I can NEVER cancel my service because there will ALWAYS be a R3000 recovery fee!!!
So I have NO CHOICE but to pay the double debit for JULY!
(The consultant recommended I only activate the new service on 1st of August to avoid the double debit - but then I have no connection for a month!!)
I am at the point of just cancelling my debit order with the bank and getting my lawyer involved, this is ****************!!!
My options are :
1. Move to the new residence and be double debited for July
2. Cancel the service and pay a R3000 cancellation fee.
Where in the world does this make sense??
Now I can NEVER cancel my service because there will ALWAYS be a R3000 recovery fee!!!
So I have NO CHOICE but to pay the double debit for JULY!
(The consultant recommended I only activate the new service on 1st of August to avoid the double debit - but then I have no connection for a month!!)
I am at the point of just cancelling my debit order with the bank and getting my lawyer involved, this is ****************!!!
Home-Connect's replyOfficial
13 Jun 2022, 12:49Good Day Tracey.
We do apologize for any inconvenience, a Senior will contact you to assist accordingly.
Kind Regards
Home-Connect
We do apologize for any inconvenience, a Senior will contact you to assist accordingly.
Kind Regards
Home-Connect
Home-Connect's reply13 Jun 2022, 12:49
Official
Good Day Tracey.
We do apologize for any inconvenience, a Senior will contact you to assist accordingly.
Kind Regards
Home-Connect
We do apologize for any inconvenience, a Senior will contact you to assist accordingly.
Kind Regards
Home-Connect
TW
Tracy W's updateReviewer Update
14 Jun 2022, 11:24Nope - Still no contact from anyone.
There is no way I am paying R3000 to CANCEL my service with home connect.
Stopping my debit order with the bank as well. Enough is enough.
Getting my lawyer involved here.
There is no way I am paying R3000 to CANCEL my service with home connect.
Stopping my debit order with the bank as well. Enough is enough.
Getting my lawyer involved here.
TW
Tracy W's update14 Jun 2022, 11:24
Reviewer Update
Nope - Still no contact from anyone.
There is no way I am paying R3000 to CANCEL my service with home connect.
Stopping my debit order with the bank as well. Enough is enough.
Getting my lawyer involved here.
There is no way I am paying R3000 to CANCEL my service with home connect.
Stopping my debit order with the bank as well. Enough is enough.
Getting my lawyer involved here.
TW
Tracy W's updateReviewer Update
15 Jun 2022, 10:42So finally someone called - told me again the same story, and then says he will call me back later in the day after he speaks to his supervisor. Did he call back on the same day like he promised?
Nope.
The service is just getting worse and worse.
Nope.
The service is just getting worse and worse.
TW
Tracy W's update15 Jun 2022, 10:42
Reviewer Update
So finally someone called - told me again the same story, and then says he will call me back later in the day after he speaks to his supervisor. Did he call back on the same day like he promised?
Nope.
The service is just getting worse and worse.
Nope.
The service is just getting worse and worse.
TW
Tracy W's updateReviewer Update
20 Jun 2022, 10:35Still no call from the Supervisor as promised?
TW
Tracy W's update20 Jun 2022, 10:35
Reviewer Update
Still no call from the Supervisor as promised?
TW
Tracy W's updateReviewer Update
21 Jun 2022, 12:10another day has gone by, still no one has called...
they haven't moved my line which will need to be active in 9 days - and such i have to be double debited or pay the R3000 cancellation fee - or stop my debit order and ruin my credit score.
Stay away people!!1
they haven't moved my line which will need to be active in 9 days - and such i have to be double debited or pay the R3000 cancellation fee - or stop my debit order and ruin my credit score.
Stay away people!!1
TW
Tracy W's update21 Jun 2022, 12:10
Reviewer Update
another day has gone by, still no one has called...
they haven't moved my line which will need to be active in 9 days - and such i have to be double debited or pay the R3000 cancellation fee - or stop my debit order and ruin my credit score.
Stay away people!!1
they haven't moved my line which will need to be active in 9 days - and such i have to be double debited or pay the R3000 cancellation fee - or stop my debit order and ruin my credit score.
Stay away people!!1
Home-Connect's replyOfficial
21 Jun 2022, 14:08Dear Tracy,
We acknowledge that you are moving out from your current home, please understand that fibre is a fixed connection and cannot be moved to your new location. The fibre is locked to any address.
In order to have the service moved, the following needs to be completed
For your current address, we need to provide the fibre operator with a calendar months’ notice to terminate the service.
For your new address, we need to place another order to have a new fibre line installed, where Home Connect will cover the cost to install.
There are two options available to
- Place the move order and serve the calendar month notice
- Cancel your account, whereby you will be liable for the recovery fees for installing fibre at your old address.
All Internet services have to follow the same process as these requirements of the fibre operators.
We don’t want to lose you as a customer but our options are limited.
Please let us know
Regards
Home-Connect
Home-Connect
Home-Connect's reply21 Jun 2022, 14:08
Official
Dear Tracy,
We acknowledge that you are moving out from your current home, please understand that fibre is a fixed connection and cannot be moved to your new location. The fibre is locked to any address.
In order to have the service moved, the following needs to be completed
For your current address, we need to provide the fibre operator with a calendar months’ notice to terminate the service.
For your new address, we need to place another order to have a new fibre line installed, where Home Connect will cover the cost to install.
There are two options available to
- Place the move order and serve the calendar month notice
- Cancel your account, whereby you will be liable for the recovery fees for installing fibre at your old address.
All Internet services have to follow the same process as these requirements of the fibre operators.
We don’t want to lose you as a customer but our options are limited.
Please let us know
Regards
Home-Connect
Home-Connect
TW
Tracy W's updateReviewer Update
21 Jun 2022, 14:24No other service provider has ever charged me double for one month when I moved and sure as heck didn’t charge me R3000 when I cancelled!
TW
Tracy W's update21 Jun 2022, 14:24
Reviewer Update
No other service provider has ever charged me double for one month when I moved and sure as heck didn’t charge me R3000 when I cancelled!
TW
Tracy W's updateReviewer Update
21 Jun 2022, 14:26Your options aren’t limited.
Charge me for the month that I am using it, but you want to charge me twice.
You say you will pay for the installation, but then when I want to cancel you want to recover the installation costs, instead of working them into your monthly fee.
This is *******!!
Charge me for the month that I am using it, but you want to charge me twice.
You say you will pay for the installation, but then when I want to cancel you want to recover the installation costs, instead of working them into your monthly fee.
This is *******!!
TW
Tracy W's update21 Jun 2022, 14:26
Reviewer Update
Your options aren’t limited.
Charge me for the month that I am using it, but you want to charge me twice.
You say you will pay for the installation, but then when I want to cancel you want to recover the installation costs, instead of working them into your monthly fee.
This is *******!!
Charge me for the month that I am using it, but you want to charge me twice.
You say you will pay for the installation, but then when I want to cancel you want to recover the installation costs, instead of working them into your monthly fee.
This is *******!!