SR
Sthembile R
1 reviews | Active since Aug 2015
06 May 2025, 15:40
HAPPY CUSTOMER
I was using MWEB my ISP and I recently changed to home connect just now I am sooooooooooooo happy from the service I received from Angelo and Vuyo thank you so much guys :-). Just waiting for my service to be active.
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Replies (2)
Home-Connect's replyOfficial
06 May 2025, 15:45Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team.
Home-Connect's reply06 May 2025, 15:45
Official
Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team.
SR
Sthembile R's updateReviewer Update
09 May 2025, 13:20Dear Home-Connect Team,
I am writing to express my dissatisfaction and frustration with the poor service and lack of communication I have experienced regarding my fibre service activation.
On 06 May 2025, I signed up for your service through an agent named Vuyo. Please note that I was simply changing service providers and did not require any installation—everything was already in place. I made the payment on the same day via EasyPay.
On 07 May 2025, I communicated with Sandile via WhatsApp, who informed me that my order had been rejected and that I needed to send proof of payment (POP) so the order could be resubmitted. I immediately sent the POP and was told I would be contacted once feedback was received.
On 08 May 2025, I received a call from another representative (unfortunately I didn’t catch her name), who also requested the POP. I explained that I had already sent it to Sandile. She reassured me that the issue would be resolved.
Now, on 09 May 2025, I spoke with Ramomedi, who told me that the payment could not be picked up by PayFast. It seemed unclear whether this agent had even gone through my case or simply assumed what the issue was. I was left without a solution or proper follow-up.
I am very disappointed by the inconsistent information and poor communication. Sandile had promised to get back to me, yet someone else provided the update. If there was feedback, why was I not contacted as promised?
I understand that your team handles many clients, but timely communication and clarity are essential. As a paying customer, I do not believe it is my responsibility to chase for answers or figure out payment processing issues on my own.
Please can someone urgently look into my case and resolve this matter. I expect prompt feedback and confirmation that my payment has been acknowledged and my service activated.
I am writing to express my dissatisfaction and frustration with the poor service and lack of communication I have experienced regarding my fibre service activation.
On 06 May 2025, I signed up for your service through an agent named Vuyo. Please note that I was simply changing service providers and did not require any installation—everything was already in place. I made the payment on the same day via EasyPay.
On 07 May 2025, I communicated with Sandile via WhatsApp, who informed me that my order had been rejected and that I needed to send proof of payment (POP) so the order could be resubmitted. I immediately sent the POP and was told I would be contacted once feedback was received.
On 08 May 2025, I received a call from another representative (unfortunately I didn’t catch her name), who also requested the POP. I explained that I had already sent it to Sandile. She reassured me that the issue would be resolved.
Now, on 09 May 2025, I spoke with Ramomedi, who told me that the payment could not be picked up by PayFast. It seemed unclear whether this agent had even gone through my case or simply assumed what the issue was. I was left without a solution or proper follow-up.
I am very disappointed by the inconsistent information and poor communication. Sandile had promised to get back to me, yet someone else provided the update. If there was feedback, why was I not contacted as promised?
I understand that your team handles many clients, but timely communication and clarity are essential. As a paying customer, I do not believe it is my responsibility to chase for answers or figure out payment processing issues on my own.
Please can someone urgently look into my case and resolve this matter. I expect prompt feedback and confirmation that my payment has been acknowledged and my service activated.
SR
Sthembile R's update09 May 2025, 13:20
Reviewer Update
Dear Home-Connect Team,
I am writing to express my dissatisfaction and frustration with the poor service and lack of communication I have experienced regarding my fibre service activation.
On 06 May 2025, I signed up for your service through an agent named Vuyo. Please note that I was simply changing service providers and did not require any installation—everything was already in place. I made the payment on the same day via EasyPay.
On 07 May 2025, I communicated with Sandile via WhatsApp, who informed me that my order had been rejected and that I needed to send proof of payment (POP) so the order could be resubmitted. I immediately sent the POP and was told I would be contacted once feedback was received.
On 08 May 2025, I received a call from another representative (unfortunately I didn’t catch her name), who also requested the POP. I explained that I had already sent it to Sandile. She reassured me that the issue would be resolved.
Now, on 09 May 2025, I spoke with Ramomedi, who told me that the payment could not be picked up by PayFast. It seemed unclear whether this agent had even gone through my case or simply assumed what the issue was. I was left without a solution or proper follow-up.
I am very disappointed by the inconsistent information and poor communication. Sandile had promised to get back to me, yet someone else provided the update. If there was feedback, why was I not contacted as promised?
I understand that your team handles many clients, but timely communication and clarity are essential. As a paying customer, I do not believe it is my responsibility to chase for answers or figure out payment processing issues on my own.
Please can someone urgently look into my case and resolve this matter. I expect prompt feedback and confirmation that my payment has been acknowledged and my service activated.
I am writing to express my dissatisfaction and frustration with the poor service and lack of communication I have experienced regarding my fibre service activation.
On 06 May 2025, I signed up for your service through an agent named Vuyo. Please note that I was simply changing service providers and did not require any installation—everything was already in place. I made the payment on the same day via EasyPay.
On 07 May 2025, I communicated with Sandile via WhatsApp, who informed me that my order had been rejected and that I needed to send proof of payment (POP) so the order could be resubmitted. I immediately sent the POP and was told I would be contacted once feedback was received.
On 08 May 2025, I received a call from another representative (unfortunately I didn’t catch her name), who also requested the POP. I explained that I had already sent it to Sandile. She reassured me that the issue would be resolved.
Now, on 09 May 2025, I spoke with Ramomedi, who told me that the payment could not be picked up by PayFast. It seemed unclear whether this agent had even gone through my case or simply assumed what the issue was. I was left without a solution or proper follow-up.
I am very disappointed by the inconsistent information and poor communication. Sandile had promised to get back to me, yet someone else provided the update. If there was feedback, why was I not contacted as promised?
I understand that your team handles many clients, but timely communication and clarity are essential. As a paying customer, I do not believe it is my responsibility to chase for answers or figure out payment processing issues on my own.
Please can someone urgently look into my case and resolve this matter. I expect prompt feedback and confirmation that my payment has been acknowledged and my service activated.