HANDED OVER ALTHOUGH PAYMENT ARRANGEMENTS HAVE BEEN MADE

I didn't have any problems with Home-Connect until I couldn't make payment due to unforeseen circumstances beyond my control . I made arrangements via email that I will pay my outstanding balance in 3 equal installments that they accepted. They emailed a 8 page agreement that I needed to print, sign and email back to them. I notified them that I don't have printing & scanning facilities nor do I have the money to go to an internet cafe to do this. Next thing, I received a final demand letter from their debt collectors demanding full payment after I already paid my first payment I promised. I really am disgusted with this treatment as I bent over backwards to just pay them what I owe them. Really Home-Connect, your customer treatment sucks big time!!!!!!!!!!!!!!!!!