X
Xolani
1 reviews | Active since Dec 2022
10 Sept 2023, 08:38
Had an issue with my...
Had an issue with my WiFi ..called the agents and they just gave me the run around all Saturday long,for another agent to tell me that my issue would be resolved on Monday..whole weekend without WiFi after having paid for the service is really disappointing
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
10 Sept 2023, 08:40Thank you for your feedback, Xolani. An agent will be in contact shortly to assist further.
Home-Connect's reply10 Sept 2023, 08:40
Official
Thank you for your feedback, Xolani. An agent will be in contact shortly to assist further.
Home-Connect's replyOfficial
10 Sept 2023, 13:33Dear Xolani,Thank you for reaching out to us regarding the issue you experienced with your WiFi. I completely understand how frustrating it can be when you encounter problems with your service, especially after paying for it.I apologize for the inconvenience caused by the agents who seemed to have given you the runaround. This is not the level of customer service we strive to provide, and I apologize for any frustration or inconvenience this may have caused you.I assure you that we take customer satisfaction seriously, and we are committed to resolving this issue as quickly as possible. Our team is working diligently to address the problem, and I apologize for the delay in resolving it. Please be assured that we are doing everything we can to rectify the situation.If there is anything else I can assist you with, please do not hesitate to let me know. Thank you for your patience and understanding.Kind regards,MenziHome-Connect Customer Service
Home-Connect's reply10 Sept 2023, 13:33
Official
Dear Xolani,Thank you for reaching out to us regarding the issue you experienced with your WiFi. I completely understand how frustrating it can be when you encounter problems with your service, especially after paying for it.I apologize for the inconvenience caused by the agents who seemed to have given you the runaround. This is not the level of customer service we strive to provide, and I apologize for any frustration or inconvenience this may have caused you.I assure you that we take customer satisfaction seriously, and we are committed to resolving this issue as quickly as possible. Our team is working diligently to address the problem, and I apologize for the delay in resolving it. Please be assured that we are doing everything we can to rectify the situation.If there is anything else I can assist you with, please do not hesitate to let me know. Thank you for your patience and understanding.Kind regards,MenziHome-Connect Customer Service