Great Service, Unreasonable Moving Costs

I am very pleased with the customer service provided most recently by Home-Connect, specifically by Veronique. Veronique was extremely helpful and answered my wave of questions very kindly and politely. I had no cellphone to communicate to her with which made navigation a bit trickier, but her patience did not waver. I appreciate your help Veronique, thank you.

My only issue with Home-Connect now and since I started with the service is the stacking of costs when moving addresses. I find it unreasonable that I have to pay an entire months internet rate just for a calendar month's notice of cancellation, and that (for the new address) the following full month cost is required alongside the pro-rata for the month moved.

But my issues in no way lie with Veronique, her service was perfect.