GN
Girly N
1 reviews | Active since Feb 2019
25 Jul 2024, 08:50
Great Service By Sandile
My WIFI was not working for over a week, can imagine how frustrated I was when I call home-connect they kept on saying they will call back without doing so and yesterday called with no faith because of the previous disappointments but a gentleman by the name of SANDILE MVUNDLA ( not so sure of his surname) was such a great help and assured me everything will be sorted! and I must say I am very impressed there are still people like him in customer service as he could feel my frustrations, and everything was fixed same day :) not to forget that he called in first thing in the morning to check as he promised.
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Home-Connect's replyOfficial
25 Jul 2024, 08:57Dear Customer, Thank you for reaching out to us about your recent experience with our customer service team. We truly appreciate your feedback and are delighted to hear that SANDILE provided you with such exceptional service. It is our goal to ensure that all our customers receive prompt and effective assistance, and we are thrilled to learn that SANDILE went above and beyond to resolve your WIFI issue promptly and efficiently. We will make sure to pass on your kind words to him and his supervisor to acknowledge his outstanding performance. We apologize for any previous inconveniences you may have experienced and are grateful for the opportunity to make things right for you. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing Home-Connect. We appreciate your support. Warm regards, Home-Connect Customer Service.
Home-Connect's reply25 Jul 2024, 08:57
Official
Dear Customer, Thank you for reaching out to us about your recent experience with our customer service team. We truly appreciate your feedback and are delighted to hear that SANDILE provided you with such exceptional service. It is our goal to ensure that all our customers receive prompt and effective assistance, and we are thrilled to learn that SANDILE went above and beyond to resolve your WIFI issue promptly and efficiently. We will make sure to pass on your kind words to him and his supervisor to acknowledge his outstanding performance. We apologize for any previous inconveniences you may have experienced and are grateful for the opportunity to make things right for you. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing Home-Connect. We appreciate your support. Warm regards, Home-Connect Customer Service.