Great Service

Out of frustration with my current Fibre Service Provider I decided to to find an alternative service provider after our relocation from Joburg East to Joburg South. I checked for coverage and Home-Connect came up as a possible service provider. I made contact to find-out how long are their SLA's. This was Friday, 18 June 2021 at 10am. A Sales Consultant by the name Blyne Lutchmanen gave me the details and let me know that it takes 7-14 working days to process orders. This was already an improvement from my current supplier as they had a 30 day turn around time. So I immediately went back to completing my online application and it went well. Later on that day I got a call scheduling a fibre line installation. The team came on Saturday morning to isntall the fibre lines. Currently I am waiting for the delivery of the Router then I will be working smoothly online.

To me this is what Great Service looks like. I am impressed with Home-Connect services. Look forward to doing business with them.