Great, not so great service.....

I have to say, since my signup with Home Connect, I never really received great service. Here and there were staff that can actually to their job. But, the "not so great" workers gives the rest and the company a bad name in my books.

I just firstly want to say thank you to Courtney in customer care and Mpho from accounts, you guys are a real asset to home connect, and the only two that has actually helped me with my enquiry. Courtney could only do so much as my query was billing related, but she is friendly and efficient and just overall great.

Due to covid, I unfortunately lost my income and is no longer able to continue with the service due to finances. I have not been with come connect for a full year, which means that I am liable for the installation fee etc. Yes, I get that it is part of the contract, and I will pay what is due. What got me upset is that it took almost 2weeks to get a final invoice of what the outstanding amount is. No installation was done when I signed up as it was already done by the previous owner, so they had to credit that amount on my invoice and then just send it to me.... easy right?? Well not for some of the accounts staff. So, after battling for 2 weeks I phoned in yesterday, once again. I got put through to a gentleman in accounts (Can not remember his name) and he PROMISED me that it will be sorted out TODAY and that an updated invoice will be sent. Needless to say, he did not keep his promise. I also asked him if I am able to make a payment arrangement due to my financial issue. He told me that no payment arrangement can be made as the system is automated and it will keep on debiting my account until the amount is available to debit. Now this got me angry instantly, where is the customer service that you pride yourself on????

Anyway, phoned in this morning again and got through to Mpho in accounts, she immediately corrected my invoice, credited the installation fee and emailed me the updated invoice whilst being on the phone. Now if she can be so fast and efficient, why cant the rest of them be. They can certainly learn something from her.

For Mpho and Courtney I give 5 stars!!!!

For the rest of the staff that I dealt with and the poor service.... You only get 2.