Great extra mile service

I've been with home connect for 4 years. My router died suddenly the other day and Dino in the technical department spent over an hour on the phone with me trying to help me get it back up. He subsequently motivated for me to get it replaced at no charge. Between him and Gladness who followed up on my router diligently, I eventually got my router (albeit eventually having to fetch it myself). I've always had really good experiences with the Home Connect team and just wanted to highlight Dino and Gladness for going the extra mile.