Great company, until you need support

I love Home-Connect, never have connection issues - but it looks like that when you do experience issues then you are knocking and shouting at a door that is only manned by auto-responses... My fiber cable broke right outside my house, so after the Vumatel box, but before the modem in the house... and I logged a ticket, on Sunday when it broke, knowing that it was the weekend and a public holiday the Monday that follows, i left it till the Tuesday (today), followed up again and (especially since there are literally no phone numbers you can call to speak to a human) all i have been receiving are auto responses... one after the other. My wife and i both work from home, she for an international company so she cant even opt to go into the office... our entire house (all media) runs via the internet and we have a 5 year old and a 2 year old... the internet is sort of essential at times to just keep them occupied for a few minutes while making dinner etc. and we can't sit with them outside.

PLEASE, please, PLEASE can a HUMAN being contact me, email is fine - but just let me know someone is actually looking into it and will be coming out to help to reconnect us to the world.