Good until there is a problem.

OMG. I've been a loyal fibre customer for 7 years and Home-Connect have been fine. But - as soon as you have a problem, don't expect any help or customer service. So many calls go unanswered, nobody ever calls back as promised. After giving them a whole month to get my service working correctly I decided to move to another ISP. Thats when they get really annoying. After a month without service, then paying for the new month which will also have terrible speeds, I still had to pay a one month cancellation fee. Holy ***. So thats 3 months worth of bills for zero service. I dont expect a lot these days, but Home-Connect have really lowered the customer service bar to a ridiculous level. Uncaring, unfazed, incapable and generally quite rude.