Good Service

I was having a speed issue (50 mbps line only running at around 2mbps for a few weeks) It was affecting my ability to work from home amidst this pandemic.

I contacted my ISP (home-choice) for assistance, at first it was the usual recommendations of checking the speed using the ethernet cable and not the wifi etc, but when this was still showing an issue, Xolani made the effort to actually call me and try and help me further, they then discovered that the issue was not from their side but rather with my estate, they escalated the issue and it was sorted out within a few hours.

I have had a lot of bad experiences with companies that don't put this kind of effort into helping customers, at this stage I usually expect nothing to come from actually asking for help, I want to thank home-Choice for proving me wrong.

Regards J Brink