Good experience,no issues for the past 3years

Dear Customer, Thank you for reaching out to us and sharing your experience with us. We apologize for any inconvenience caused by the delay in payment processing through our portal, which led to a suspension of your service. We understand that this situation may have been frustrating for you, and we sincerely apologize for the inconvenience it has caused. At Home-Connect, we strive to provide a seamless and efficient payment experience for our customers, and we are sorry that we fell short of your expectations in this instance. We appreciate your patience and understanding while we worked to resolve the issue. We are here to assist you and ensure that your service is restored as quickly as possible. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and will use it to improve our processes and provide a better experience for our customers.