Good day my feedback for home connect service

Good day my feedback for home connect service . I required a move and cancellation in February and was having challenges logging into my portal which was it of my control communication went back and forth for almost 3 months and the activation of the line was only completed yesterday the team leader Mike was so rude and not sympathetic at all he made assumptions before listening to the background of the complaint im still waiting for a manager to call regarding my credit as I was debited for a line that was meant to be cancelled 31st March. Even after numerous emails whats up messages telephone calls still there was no call back as promised. Then a agent that took time to listen and understood my frustration 😤 assisted Nonhlana she called checking assisting followed up until the line was connected thanks to her , but as for the rest of the agent poor service even though all is noted on my portal. It was stressful frustrating and I would rate the service 0. But for Nonhlana how she handled my query making it her personal duty to correspond as promised I would rate her service 10 .🫡