Good beginning, disappointing end

I was happy with Home-Connect for many years, however cancelling my service with them has proven impossible. I live offs**** and as a result, their online platform doesn’t work. This is the only way they accept a cancellation request, even though I’ve given them notice in February via email. After multiple emails to-and-fro, where they insist that I use the portal, even though it doesn’t work, they have now resolved in sending me a daily email to update my payment details on their portal, which doesn’t work. It is now bordering on harassment and every consultant that contacts me provides the same copy-and-paste approach, without reading into previous correspondence. I am left with no choice but to report them to ICASA.