Frustrating Service

On 29 June I sent an email to the accounts department to notify them of canceling my contract giving my 20 business day notice. I immediately received a ticket to say this has been logged. Thereafter I did not hear back from them and assumed it has been noted. I sent follow-up emails on 1 July and again on 6 July.

Eventually, I received a call from Afika who assisted me on 9 July.

Thereafter I received another bill for August. I immediately responded to the accounts department saying that I have canceled this account. I have now spoken to 6 people, who all say that I need to be billed for August. This is inaccurate because: 1. I gave notice to the accounts department on 29 June of my intent to cancel, but was not informed that it needs to be logged on the website until 9 July. 2. According to the CPA, 20 business day written notice is sufficient - it does not specify that it has to be according to the company's portal.

Since 24 July I have now sent daily emails following up on this issue and I keep being ignored. I've been told they are investigating, but have had no feedback.

This is unprofessional and poor business practice.

I don't understand what other route besides sending emails, or calling your call centre you expect your customers to follow before this can be resolved.