Frustrating, ***********, Horrible!!!

This is the most useless company I have ever dealt with. Frustrating from the word go!!!

My experience so far: 1- Absolute nightmare of support and lack of technical knowledge. I explained that my Fibre WAS NOT CONNECTED THE ACTUAL FIBRE CABLE WAS BROKEN. Homeconnect ACTIVATED the line on their side and started charging me. EVEN TOUGH MY FIBRE COULD NOT POSSIBLY WORK. I told them not to do it but they did.

I explained to about 6 people why this should not happen and they all said they wont charge me. Because it is IMPOSSIBLE without a Fibre cable. GUESS WHAT? I got charged for it. For a service I could not in any way use.

It took me 3 weeks to sort this mess out. They finally sent me a credit note.

2. Accounts department do not know what is going on.

So I got my credit note, and then an invoice for the next month at full price. I send an an email telling them that they cannot charge me in full when I have a credit note. No response! I attached the invoice and everything.

Guess what? I get debited full amount.

I am tired of this completely *********** Home-Connect.

I cancel my subscription with them this month. The most useless, frustrating and downright *********** company I have ever come across. Worse than Telkom, Webafrica and the likes thereof.

So useless!!! You should be ashamed.