YL
Yvonne L
1 reviews | Active since Sept 2014
21 Jun 2023, 15:45
Frustrated service
Can someone explain to me how home connect gets away with so much. Their lines are forever down and they make no apology for it by reimbursing customers for their forever downtime which can last for a full day +. In the meantime working from home and paying the bills and services which dont work and have to incur other unnecessary costs to cover for their downtime. I am struggling to understand this service.
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Replies (4)
Home-Connect's replyOfficial
21 Jun 2023, 15:49Thank you for your feedback, Yvonne. An agent will be calling you shortly to explain third-party outages that may affect you.
Home-Connect's reply21 Jun 2023, 15:49
Official
Thank you for your feedback, Yvonne. An agent will be calling you shortly to explain third-party outages that may affect you.
YL
Yvonne L's updateReviewer Update
21 Jun 2023, 15:51Im not in the country and my children are stuck with no wifi for school work etc - please call Eric Landsberg on ***
YL
Yvonne L's update21 Jun 2023, 15:51
Reviewer Update
Im not in the country and my children are stuck with no wifi for school work etc - please call Eric Landsberg on ***
YL
Yvonne L's updateReviewer Update
21 Jun 2023, 15:54Since we are paying you (HomeConnect) for a service, i further dont think that a 3rd party outage should be our problem. When we dont pay on time your simply cut the service....why dont you ensure your 3rd party does not fault in their service too....im mad as hell to have this not working again for a full day +
YL
Yvonne L's update21 Jun 2023, 15:54
Reviewer Update
Since we are paying you (HomeConnect) for a service, i further dont think that a 3rd party outage should be our problem. When we dont pay on time your simply cut the service....why dont you ensure your 3rd party does not fault in their service too....im mad as hell to have this not working again for a full day +
Home-Connect's replyOfficial
21 Jun 2023, 16:08Hi Yvonne, an escalation agent will be in contact with Eric Landsberg as requested.
Home-Connect's reply21 Jun 2023, 16:08
Official
Hi Yvonne, an escalation agent will be in contact with Eric Landsberg as requested.