Frustrated customer - Day 4 without connection

Home-Connect doesn't value customer service. They were informed about the system migration project that Vuma was working on. However, Home-Connect failed to inform their customers about this project, and now I am one of the affected customers. We work from home, and with prior communication, we could have made the necessary arrangements to deal with such disruptions. I am now on day 4 without internet due to their negligence. The call agents have been unable to reconnect me. I have been making calls, using up my resources, with no compensation in sight. My last call with an agent named Edmond was so frustrating that it prompted me to write this review on Hello Peter. Their incompetence is unacceptable. I need my service restored immediately. My reference number is 726680