frustrated customer

I am so angry for the inconvenience caused by home-connect. their portal was not working when i tried to pay even the options to pay at the stores. They advised me to cancel the package that i have and re-apply, i did that with the hope of getting my data up and running but its been 3 days now with no data and they don't even care how much inconvenience they cause me. I spoke to a lot of people with no hope of being assisted. i have used more than R800 buying data since i am working from home. when i tell them to refund me so that i can take a different ISP they tell me "we can't do that". I am tired of begging good quality customer service while i pay a lot of money for the fibre service.