Frustrated

I made payment on the 24th of March and my line is still not active. There is no clear communication from home-connect/vuma about the issue, and this is the second time I encounter this sort of problem from Home-connect/Vuma. On the 29th of April 2023 I made payment for your services and my line was only activated around the 7th of May 2023. I have been calling and emailing with no resolution.