KM
Kiran M
1 reviews | Active since May 2017
04 Sept 2023, 09:44
From the initial contact to cancel my service from my previous address to adding a new service to the new address was seamless
From the initial contact to cancel my service from my previous address to adding a new service to the new address was seamless. I was kept informed daily on the progress and the delay from Metro fibre. Once the technician from MF came through and configured the ONT it took 3 minutes on the phone to Home connect to get my internet working. I was always recommend HC and will continue to do so. Thank you to the entire team that I interacted with.
Helpful (0)
Replies (1)0
Replies (1)Home-Connect's replyOfficial
04 Sept 2023, 09:47Dear Kiran, Thank you for reaching out to us and for your kind words about our service. We are delighted to hear that your experience with Home Connect has been seamless and that you were kept informed throughout the process. We understand the importance of a smooth transition when it comes to moving and setting up new services, and we strive to provide excellent customer care every step of the way. We appreciate your patience regarding the delay caused by Metro fibre and are glad that our technician was able to quickly configure the ONT and get your internet up and running within minutes of your call to Home Connect. Our team takes pride in their efficiency and dedication to ensuring a hassle-free experience for our customers.Thank you for your recommendation and for your trust in Home Connect. We value your feedback and are committed to delivering exceptional services to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Home-Connect's reply04 Sept 2023, 09:47
Official
Dear Kiran, Thank you for reaching out to us and for your kind words about our service. We are delighted to hear that your experience with Home Connect has been seamless and that you were kept informed throughout the process. We understand the importance of a smooth transition when it comes to moving and setting up new services, and we strive to provide excellent customer care every step of the way. We appreciate your patience regarding the delay caused by Metro fibre and are glad that our technician was able to quickly configure the ONT and get your internet up and running within minutes of your call to Home Connect. Our team takes pride in their efficiency and dedication to ensuring a hassle-free experience for our customers.Thank you for your recommendation and for your trust in Home Connect. We value your feedback and are committed to delivering exceptional services to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
