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megan V

1 reviews | Active since May 2019

07 Jul 2025, 12:38

from bad to good

after weeks of not being able to sort out our internet issues i finally got a hold of a lady by the name of Christina who helped us over the phone sort out our connection problem a day had passed and the same problem started again christina then sent us to a lady by the name of Nikita who gave me her personal number to be able to contact her directly so that our internet issue could be sorted out, she sent us a new router we plugged it in sent her a message and she was on the phone with us instantly helping configurate it and get everything sorted im glad that our once bad experience has since been changed into a wonderful experience, i can definitely say that Nikita went above and beyond to help with the issue we were having.

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Replies (1)
Home-Connect
Home-Connect's reply07 Jul 2025, 12:42
Official
 Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team.